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Experience Today ~ Inspire Tomorrow
301-874-5147
3035 Buckeystown Pike
Adamstown, MD 21710

COVID-19 FAQ

Updated July 13, 2020 9:40 AM

The Claggett Center will reopen to guests on July 16, 2020. 

While the coronavirus pandemic remains active, we will continue to closely monitor the situation through updates from the CDC, the Maryland Department of Health, the American Camp Association, along with direct dialogue with Frederick County Health Department officials. We will also implement and adapt best practices and additional precautions to provide a safe and healthy environment for guests and staff.

Precautionary measures include enhancing onsite communications and signage in restrooms regarding preventative actions (outlined below), placing an increased number of hand sanitizer stations throughout the property, increasing the frequency of cleaning and disinfecting commonly touched objects, and providing ongoing training for Claggett staff regarding best practices for providing a safe and healthy environment. 


"Our participants enjoyed the day and felt safe. You and your team were wonderful to work with." - Leadership Montgomery, July 2020


Frequently Asked Questions


What protective or preventative measures are in place at the Claggett Center?

We are in direct dialogue with public health experts to ensure we follow best practices in cleaning, food service, public safety, occupancy and other relevant areas of operations. Staff receive ongoing training and updates about public health concerns. Claggett has increased its precautionary measures, including, but not limited to:

  • increasing the frequency of sanitizing commonly touched objects such as door handles 
  • placing hand sanitizer stations in high traffic areas
  • posting signage to remind guests of effective handwashing
  • limiting occupancy to 50% of maximum capacity
  • requiring the use of face coverings indoors or when 6ft social distancing cannot be maintained 
  • serving meals in single-use, disposable containers
  • providing pre-screening protocol for group coordinators 
  • implementing guest covenant 


Download the Welcome Back Guide, Guest Covenant, and Pre-Screening Questionaire here.  


How can you protect yourself?

Practice everyday precautions to help prevent the spread of respiratory viruses, including:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water  are not available, use  an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home  when you are sick.
  • Cover your cough  or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

 

Do you have any suggestions for how to safely worship and celebrate Holy Communion during this time?

In the interest of loving our neighbor by keeping them safe, the Right Reverend Eugene Taylor Sutton, Bishop of the Episcopal Diocese of Maryland, has recommended the following best practices for “no-touch/low-touch” Eucharists and other best practices for worship.

To prevent the spread of community transmission, Bibles, prayer books, and hymnals have been temporarily removed from meeting and worship spaces. Please plan an alternative method (like printing individual worship materials in advance) for sharing in worship.

 

What other groups will be at Claggett before or during my stay? 

The total occupancy at Claggett has been reduced to 75 to promote social distancing throughout the campus. It is possible that multiple groups will be on retreat at Claggett at the same time. Precautions and protocols are in place to maintain safe separation of groups, including private meal times. Guests are discouraged from socializing with individuals from other groups during this time. 

 

Are any Claggett guests coming from affected areas?

With respect to the privacy of all guests, the Claggett Center does not share information about individuals  or groups. With the situation evolving rapidly, we encourage traveling guests to follow any guidance offered by the CDC and local and state public health authorities. It is important to remember that while this virus was first identified in China, it is not linked to any ethnic or racial group.

 

How do I recognize COVID-19?

According to the CDC, people with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

 

What should someone do if they have COVID-like symptoms?

They should call their primary care physician to receive guidance on appropriate next steps. 

If a guest becomes sick or begins exhibiting COVID-like symptoms while on-site at Claggett, they should contact their physician and notify their group leader. Group leaders should then notify the on-site Claggett host.

Claggett staff will remain in close contact with the group coordinator regarding the potential illness. If necessary, the Frederick County Health Department will begin an investigative process in collaboration with the Claggett Center. They will inform Claggett staff and direct appropriate next steps.

 

Do Claggett employees have access to paid time off if they feel sick?

Yes. Claggett employees, including part-time staff, have access to paid time off.

 

If COVID-19 becomes a problem at the Claggett Center, how will staff, event organizers  and attendees be alerted?

Claggett staff will be in direct communication with guests as necessary. Additional relevant updates will be posted to our website and social media pages:

 

What is the Claggett Center’s cancellation policy, especially in light of COVID-19?

The Claggett Center’s standard cancellation policy is as follows:

Cancellations 120 days or more in advance will incur the loss of the non-refundable deposit. Cancellations less than 120 days in advance will incur a charge equal to 50% of the value of the contract, including meals and other services. When notified of a cancellation, Claggett will try to minimize your cost by placing the space back on the market. In the event of inclement weather (state or local travel emergency plan in effect), the cancellation provisions of this policy shall not apply and the group may transfer the non-refundable deposit to a similar size reservation within the next twelve months. 

Claggett’s fees and cancellation policy support and sustain the year round ministries of the Claggett Center, which include ministries of hospitality; programming for adults with disabilities and children impacted by the opioid addiction of a parent; and employment for individuals of diverse abilities. 

In light of COVID-19 and how this may impact Claggett guests, we are extending the following temporary adjustments to our cancellation policy and group minimum provisions:

Groups Booked June 9-July 31, 2020:

  • Groups may reschedule and transfer their deposit within an 18 month period.
  • At this time, we are not refunding non-refundable deposits. 

Groups Booked After July 31, 2020:

  • Mid-Week Reservations: Groups booked mid-week may transfer the non-refundable deposit to a similar size mid-week reservation within the next six months.
  • Weekend Reservations: The standard cancellation policy applies, unless the group is able to transfer their reservation from weekend to mid-week in the next six months. In the event of a transfer, the non-refundable deposit must apply to a similar size reservation. Groups may not transfer to other weekend dates. 
  • Contract Minimums: Groups will be responsible for 90% of the value of their guaranteed contract. (This provision applies for groups whose attendance numbers are lower than they originally planned.) 
  • Closure: In the event a closure of Claggett is required by state or local health authorities, the cancellation provisions of the standard policy shall not apply and the group may transfer the non-refundable deposit to a similar size reservation within the next eighteen months.
  • Availability: All reservation transfers are subject to availability. If a reservation transfer is not possible because of lack of availability, the standard cancellation policy will apply. 
  • Deposit: At this time, we are not refunding non-refundable deposits. 

 

Where can I learn more about coronavirus?