Updated April 28, 2020 3:02 PM
The Claggett Center will remain closed to guests through June 9, 2020.
Offices remain open Monday through Friday with employees ready to take new reservations, answer questions regarding existing reservations, and register individuals for summer camp and other programs.
To view the full announcement, click here.
Just as we permit groups to transfer their reservation and deposit in the event of a state issued weather-related event, groups scheduled to retreat at Claggett from March 13-June 9, 2020 will be allowed to reschedule and transfer their deposit within an 18 month period. Please contact Reservations Manager, Kim Wyand, to rebook your event.
We will continue to follow the recommendations of government officials regarding public spaces and gatherings. When the Claggett Center reopens to guests, we will continue to follow best practices and the additional precauctions listed below to provide a safe and healthy environment.
The Claggett Center is closely monitoring the international outbreak of a respiratory illness caused by a coronavirus ﬁrst identiﬁed in Wuhan, China (COVID-19). The Centers for Disease Control and Prevention (CDC) and the Maryland Department of Health consider this is a very serious public health threat; therefore, the Claggett team has increased precautionary measures, training, and communication throughout the facility.
Claggett is closely monitoring the situation through updates from the CDC, the Maryland Department of Health, the American Camp Association, along with direct dialogue with Frederick County Health Department oﬃcials. Precautionary measures include enhancing onsite communications and signage in restrooms regarding preventative actions (outlined below), placing an increased number of hand sanitizer stations throughout the property, increasing the frequency of cleaning and disinfecting commonly touched objects, and providing ongoing training for Claggett staff regarding best practices for providing a safe and healthy environment.
Frequently Asked Questions
What is the Claggett Center’s cancellation policy, especially in light of COVID-19?
The Claggett Center’s standard cancellation policy is as follows:
Cancellations 120 days or more in advance will incur the loss of the non-refundable deposit. Cancellations less than 120 days in advance will incur a charge equal to 50% of the value of the contract, including meals and other services. When notified of a cancellation, Claggett will try to minimize your cost by placing the space back on the market. In the event of inclement weather (state or local travel emergency plan in effect), the cancellation provisions of this policy shall not apply and the group may transfer the non-refundable deposit to a similar size reservation within the next twelve months.
Just as we permit groups to transfer their reservation and deposit in the event of a state issued weather-related event, groups scheduled to retreat at Claggett from March 13-June 9, 2020 will be allowed to reschedule and transfer their deposit within an 18 month period. Please contact Reservations Manger, Kim Wyand, to rebook your event.
Claggett’s fees and cancellation policy support and sustain the year round ministries of the Claggett Center, which include ministries of hospitality; programming for adults with disabilities and children impacted by the opioid addiction of a parent; and employment for individuals of diverse abilities.
In light of COVID-19 and how this may impact Claggett guests, we are extending the following temporary adjustments to our cancellation policy and group minimum provisions:
- Groups Booked June 9-July 31, 2020:
- Groups may reschedule and transfer their deposit within an 18 month period.
- At this time, we are not refunding non-refundable deposits.
- Groups Booked After July 31, 2020:
- Mid-Week Reservations: Groups booked mid-week may transfer the non-refundable deposit to a similar size mid-week reservation within the next six months.
- Weekend Reservations: The standard cancellation policy applies, unless the group is able to transfer their reservation from weekend to mid-week in the next six months. In the event of a transfer, the non-refundable deposit must apply to a similar size reservation. Groups may not transfer to other weekend dates.
- Contract Minimums: Groups will be responsible for 90% of the value of their guaranteed contract. (This provision applies for groups whose attendance numbers are lower than they originally planned.)
- Closure: In the event a closure of Claggett is required by state or local health authorities, the cancellation provisions of the standard policy shall not apply and the group may transfer the non-refundable deposit to a similar size reservation within the next eighteen months.
- Availability: All reservation transfers are subject to availability. If a reservation transfer is not possible because of lack of availability, the standard cancellation policy will apply.
- Deposit: At this time, we are not refunding non-refundable deposits.
Have there been any cases of COVID-19 in Frederick County or surrounding counties in Maryland?
The first laboratory-conﬁrmed COVID-19 case in Frederick County was announced on 3/16/20. Multiple cases are confirmed in surrounding counties.
Where can I learn more about coronavirus?
What protective or preventative measures are in place at the Claggett Center?
The Claggett Center will remain closed to guests through May 14, 2020. This decision is in line with the direction of government officials. By closing to guests, the Claggett Center is joining other large institutions in taking action to protect public health and safety and limit the spread of the COVID-19 pandemic in Maryland and our region.
We will continue to follow the recommendations of government officials regarding public spaces and gatherings. When the Claggett Center reopens to guests, we will continue to follow best practices and additional precautions to provide a safe and healthy environment.
We are in direct dialogue with public health experts to ensure we follow best practices in cleaning, food service, public safety and other relevant areas of operations. Staff receive ongoing training and updates about public health concerns. Claggett has increased its precautionary measures, including increasing the frequency of cleaning and disinfecting commonly touched objects such as door handles and placing hand sanitizer stations in high traffic areas. Claggett has also posted signage to remind attendees of effective handwashing.
How can you protect yourself?
Practice everyday precautions to help prevent the spread of respiratory viruses, including:
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
Do you have any suggestions for how to safely worship and celebrate Holy Communion during this time?
The Right Reverend Eugene Taylor Sutton, Bishop of the Episcopal Diocese of Maryland, has suspended all public worship in our diocese until May 16 or until further notice in the interest of loving our neighbor by keeping them safe.
When worship services resume, all of the previously recommended best practices for “no-touch/low-touch” Eucharists and other best practices will still stand.
What other groups will be at Claggett before or during my stay? Are any Claggett guests coming from affected areas?
With respect to the privacy of all guests, the Claggett Center does not share information about individuals or groups. With the situation evolving rapidly, we encourage traveling guests to follow any guidance offered by the CDC and local and state public health authorities. It is important to remember that while this virus was ﬁrst identiﬁed in China, it is not linked to any ethnic or racial group.
How do I recognize COVID-19?
According to the CDC, symptoms can include fever, cough and shortness of breath.
What should someone do if they have ﬂu-like symptoms and have recently traveled to China, or have had contact with anyone who has traveled to China?
They should seek medical care at a hospital. Before going to the hospital, they (or a designated contact/staff member) should call ahead to tell the hospital about recent travel history and symptoms. Claggett staff can provide masks for individuals to wear on the way to the hospital. The severity of the symptoms would determine the appropriate mode of transportation.
Recommended Hospital: Frederick Memorial Hospital (400 W 7th St, Frederick, MD 21701), is 20 minutes away. It is open 24 hours a day.
If the hospital determines that the individual has the virus, the Frederick County Health Department will become involved and begin an investigative process in collaboration with the Claggett Center. They will inform Claggett staff and help determine appropriate next steps.
Do Claggett employees have access to paid time off if they feel sick?
Yes. Claggett employees, including part-time staff, have access to paid time off.
If COVID-19 becomes a problem at the Claggett Center or in Frederick County, how will staff, event organizers and attendees be alerted?
Relevant updates will be posted to our website and social media pages:
Claggett will communicate with event organizers, partners and other key contacts to relay updates.